Privacy Policy
Effective Date: May 22, 2026
Welcome to Monkey Service Co (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, client portal, and related services.
By accessing or using our website and services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Company name
- Email address
- Phone number
- Billing address
- Property addresses
- Login credentials
- Payment-related information
Service Information
- Work order details
- Uploaded files, images, or documents
- Communication history
- Service requests and status updates
Automatically Collected Information
We may collect limited technical data such as:
- IP address
- Browser type
- Device information
- Usage logs
We currently do not actively use advanced tracking or advertising analytics.
2. How We Use Information
We use collected information to:
- Provide and manage services
- Process work orders
- Communicate with clients
- Send service updates and notifications
- Process payments
- Maintain portal security
- Improve our services
- Comply with legal obligations
3. Payment Processing
Payments made through our website may be processed by Stripe. We do not store full payment card information on our servers. Payment processing is subject to Stripe's own privacy and security policies.
4. Email Communications
We may send emails regarding:
- Account notifications
- Work order updates
- Billing notices
- Service communications
You may not opt out of essential transactional communications related to active services.
5. Sharing of Information
We do not sell personal information.
We may share information with:
- Service providers and contractors assisting with operations
- Payment processors
- Technology providers hosting our systems
- Government authorities if legally required
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system can guarantee absolute security.
7. Data Retention
We retain information as long as reasonably necessary for:
- Business operations
- Legal compliance
- Recordkeeping
- Dispute resolution
8. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your information
- Correct inaccurate information
- Request deletion of certain information
To make a request, contact us through our website.
9. Third-Party Services
Our website may contain links or integrations with third-party services. We are not responsible for the privacy practices of third parties.
10. Children's Privacy
Our services are not intended for individuals under 18 years old.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates become effective upon posting to the website.
12. Contact Information
For privacy-related questions, please contact:
Monkey Service Co
Website: monkeyserviceco.com